Vlocity Facts #46 || Omniscript to Display Knowledge Article.
We'll be configuring a simple omniscript step that incorporates Salesforce Knowledge. Before starting the steps, in your org you need to have knowledge articles created and published. Configuring OmniScript 1. Create a New OmniScript: Navigate to OmniStudio in Salesforce. Under OmniScripts , click New to create a new OmniScript. Name your OmniScript and configure its basic details, such as the type and sub-type (choose "OmniScript" for most use cases). 2. Add a Step for Salesforce Knowledge: Once the OmniScript is created, open it in the OmniScript Designer . Add a New Step by clicking the + button in the Steps panel. Navigate to "Step" Properties. Select the Salesforce Knowledge step to display Knowledge articles or data. In above screenshot you can see Language, Publish Status, Keyword, Data Category Criteria, Record Type Filter. Language: You can select the language based on the user experience while configuring. Publish Status: You should mention ...